Returns Policy
At Swingmor, great service doesn’t end at checkout.
We want every return to feel simple, fair and reassuring — especially with a premium product designed for long life and low impact.
This updated Returns Policy reflects our new account-based returns system and pre-Christmas temporary process.
Free 90-Day Returns
You have 90 days from the date of delivery to return any eligible item.
All returns are free.
Returns are managed through your Swingmor customer account:
👉 https://account.swingmor.co.uk
When requesting your return, please tell us your preference by writing “Refund” or “Instant Store Credit” in the Notes box. (Log in or create an account using the email you used at checkout.)
Inside your account, select your order and choose Request a return.
We’ll approve it and email you a pre-paid Royal Mail Tracked 48 return label.
Simply re-pack the item and drop it off at any Royal Mail location.
Refund or Instant Store Credit
When requesting your return, please tell us your preference by writing “Refund” or “Instant Store Credit” in the Notes box.
Instant Store Credit (Recommended)
As soon as your return is approved, we issue a digital Swingmor gift card for the full item value. You don’t need to wait for your parcel to be scanned — it’s instant.
Refund to Original Payment
If you prefer a monetary refund, we’ll process it once we’ve received and inspected your returned item. Please allow up to 5-10 working days from receipt for funds to clear back into your account.
Condition of Returned Items
To keep quality high and support our circular model, we ask that returned items are:
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Unworn
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Unwashed
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In original condition
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With all hangtags still attached
This helps us ensure garments can be refreshed and re-used responsibly.
This does not affect your statutory rights.
Your Statutory Right to Cancel
You are legally entitled to cancel any online order within 14 days of receiving your goods, without giving a reason. If you exercise this right, you are entitled to a full monetary refund, and return shipping remains free.
Faulty or Misdescribed Goods
If your item is faulty, damaged, or not as described, we will:
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Repair it, or
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Replace it, or
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Refund you in full
We will cover all return costs for faulty or misdescribed goods.
Raising a Concern
If something isn’t right, we want to know.
You can contact us at:
hello@swingmor.co.uk
We aim to respond within 1 working day.
No Hidden Fees
There are no charges for returns, exchanges, refunds or store credit under any circumstances.
Commitments
We promise we will always offer quick, easy, hassle-free returns to give you confidence when choosing Swingmor products.
We promise to avoid making online shopping risky, ensuring you can explore ethical golf apparel with complete peace of mind.