Policies and Promises

Customer Satisfaction Policy

 

At Swingmor, customer satisfaction is not just a benchmark—it’s a reflection of our purpose. Everything we do is designed to create more time, mental freedom, and purpose for our community. From the thoughtful design of our sustainable golf clothing to the integrity of our customer care, we are committed to ensuring that each customer experience feels personal, intentional, and meaningful.

We focus on delivering garments that are not only eco-friendly and high-performing but also cherished by our customers for their quality, comfort, and longevity. This commitment is upheld through rigorous quality control, product testing, and ethical, distraction-free marketing. We don’t seek your attention—we aim to earn your trust.

To ensure ongoing satisfaction, we integrate feedback into every stage of the customer journey. This includes:

  • Reviews from product testers, verified customers, and independent third-party reviewers.
  • Active promotion of customer feedback post-purchase to identify areas for improvement.
  • Continuous engagement through the Swingmor Clubhouse—our digital and real-world community hub for idea-sharing, product development input, and real-life use case discussions.

 

Issue Resolution & Escalation


If something doesn’t meet expectations, we take it seriously. Customers can raise concerns via email, WhatsApp, or phone, and we guarantee a response within two working days—though we always strive to respond sooner. For those who prefer not to raise issues directly, we offer an anonymous feedback and whistleblower portal via our website to ensure every voice can be heard.

 

Commitments


We promise we will always create a community united in the pursuit of time, freedom, and purpose—ensuring our customers feel valued, heard, and supported at every step.


We promise we will avoid the frustration of dealing with a faceless organisation by delivering responsive, respectful, and human-centred customer service at all times.

 

Our Promises
Customer Satisfaction
Consumer Protection
Returns
Terms & Conditions
Guaranteed Buyback
Quality Control
Responsible Marketing
Charitable Giving
Stakeholder Engagement
Privacy & GDPR
Ethics & Governance
Whistleblowing
Advocacy
Suppliers
Fair & Diverse Labour
Environmental
Climate Change
Plastics
Sustainability Reporting