Policies and Promises

Guaranteed Buyback & End of Life Policy

At Swingmor, we design clothing to last — and we take responsibility for every garment long after it leaves our hands. Our Guaranteed Buyback & End-of-Life Policy ensures every Swingmor piece is reused, repurposed or recycled with intention, not discarded.


Buyback Guarantee

We will buy back any Swingmor garment at 12.5% of its original retail price, issued as instant store credit.
This keeps high-quality pieces in circulation and supports our commitment to circular, purpose-led fashion.


How the Buyback Works

1. Make sure you have a Swingmor account
You’ll need a customer account so we can verify your original purchase.
Create one or log in.

2. Find your order number
This can be found in your account or your order confirmation email.
We accept any garment, from any order, regardless of how worn it is.

3. Email our Buyback team
Contact: buyback@swingmor.co.uk

Include:

  • Your order number

  • The garment you want to return

  • A short note confirming you’d like to activate the Buyback Promise

We’ll respond within 2–3 business days with your pre-paid return instructions.

4. Send your garment back
We’ll provide a pre-paid Royal Mail return label.
Just package your garment, attach the label, and drop it off at any Royal Mail location.

5. Receive your Buyback credit
Once we receive the garment, we issue 12.5% store credit based on the original retail price — delivered as a digital Swingmor gift card you can use anytime.

No limits.
No expiry.
No minimum condition.


What Happens After You Return It

We don’t believe in landfill.
Every returned garment is repurposed with intention:

• Refreshed for pre-loved resale (if lightly worn)
Cleaned, inspected, and revived for our second-cycle customers.

• Upcycled into training or recovery pieces
Used internally for prototyping, testing, and material innovation.

• Recrafted into new products
Where possible, fabrics and trims are incorporated into accessories, filler materials, or limited-edition projects.

• Recycled responsibly
When a garment reaches true end-of-life, fibres enter certified recycling streams — never waste.

Every buyback reduces environmental impact and keeps the value of the original garment circulating longer.


Why We Do This

Fashion doesn’t need to be disposable
High-quality garments deserve longer, more meaningful lives.

Circularity should be easy, not complicated
Returning your garment should feel as natural as wearing it.

Premium materials deserve respect
TENCEL™, tailored construction, and ethical manufacturing should never become waste.

Customers should be rewarded for doing the right thing
Buyback credit is our way of closing the loop — together.

Your garment helped pave the path to a better wardrobe future. Its next chapter matters too.


Our Commitments

We commit to taking full responsibility for every garment we create.
From sourcing to recycling, we stand by each piece.

We commit to circularity over disposability.
Fast fashion treats clothing as temporary. We build clothing worth keeping — and taking back.

 

Our Promises
Customer Satisfaction
Consumer Protection
Returns
Terms & Conditions
Guaranteed Buyback
Quality Control
Responsible Marketing
Charitable Giving
Stakeholder Engagement
Privacy & GDPR
Ethics & Governance
Whistleblowing
Advocacy
Suppliers
Fair & Diverse Labour
Environmental
Climate Change
Plastics
Sustainability Reporting