Policies and Promises

Guarantee, Warranty & Consumer Protection Policy

 

Our Guarantee, Warranty, and Consumer Protection Policy ensures you are fully protected from the moment you order to long after you’ve stepped onto the course. Whether you're purchasing our sustainable golf clothing for yourself or as a gift - you can do so with complete peace of mind.

 

90-Day Satisfaction Guarantee


If you're not satisfied with your purchase for any reason, you may return it within 90 days of delivery for a full refund or exchange - no questions asked. All returns are free, simple, and processed through our online returns portal.

 

6-Month Manufacturer’s Warranty


Every Swingmor garment is backed by a 6-month warranty covering manufacturing defects in materials or workmanship. This includes issues such as:

  • Faulty seams or stitching
  • Fabric flaws or failures
  • Functional performance problems under normal wear conditions

If a garment develops a fault within the warranty period, we’ll repair, replace, or refund it at no cost to you.

 

Statutory Consumer Rights


In addition to our brand guarantee, you are fully protected by your legal consumer rights. Under UK and EU consumer law, you are entitled to a repair, replacement, or refund if any product is:

  • Faulty or not as described
  • Unfit for purpose
  • Not durable or of satisfactory quality

We comply with all applicable legislation including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

 

Buyback & End-of-Life Support


To reduce waste and promote circular fashion, Swingmor offers a Guaranteed Buyback Program - we’ll buy back any garment for 12.5% of the original RRP regardless of condition, helping to extend product life through reuse, repurposing, or recycling.

 

Commitments


We promise we will always deliver peace of mind - from store to front door to the 18th hole - with fair policies, responsive support, and lasting quality.

We promise we will avoid cut corners or quick fixes - because trust is earned, not given, and every customer deserves confidence in what they wear.

Our Promises
Customer Satisfaction
Consumer Protection
Returns
Terms & Conditions
Guaranteed Buyback
Quality Control
Responsible Marketing
Charitable Giving
Stakeholder Engagement
Privacy & GDPR
Ethics & Governance
Whistleblowing
Advocacy
Suppliers
Fair & Diverse Labour
Environmental
Climate Change
Plastics
Sustainability Reporting