Returns & Exchanges

At Swingmor, we design every piece with care, purpose and longevity.
If something isn’t quite right, returning it is simple, smooth, and stress-free.

We currently operate a temporary returns process while we finalise our logistics integration. The experience remains premium, fast and fully supported.

 

Choose Your Return Method

We offer two ways to process your return or exchange.
Please select the option that suits you best.

1. Refund to Original Payment

Your item will be refunded once it arrives back with us and passes a quick quality check. After we receive the item funds typically take 5-10 working days to appear in your original payment account.

2. Instant Store Credit (Recommended for Exchanges)

Receive a digital Swingmor gift card immediately when your return is approved — no need to wait for your package to be scanned or delivered.
Perfect if you’re planning to swap sizes or choose something else.

Important:
Inside the return portal, please write “Refund” or “Store Credit” in the Notes box so we can process your return correctly.

Start Your Return

Click below to begin your return.
Have your order number and email address ready.

When you start your return, please type “Refund” or “Store Credit” in the Notes box so we can process your return exactly how you’d like it.

→ Start a Return

 

 

How the Return Works 

1. Start Your Return

Visit the returns portal and submit your request indicating monetary refund or instant store credit.

2. We Review & Approve

We’ll check the details and approve your return — usually within 1 working day.

3. Receive Your Pre-Paid Royal Mail Label

Once approved, we email you a pre-paid Royal Mail Tracked 48 return label.
Just print it and attach it securely.

4. Drop Off Anywhere

Take your parcel to any Royal Mail post office or drop-off point.
Please keep your proof of postage until your return is completed.

5. Your Refund or Store Credit

  • Store credit: issued instantly at the point of approval as a digital gift card

  • Monetary Refund: processed once your item is received and inspected (5-10 working days)

Our Return Standards

We kindly ask that:

  • Garments are unworn, unwashed, and in original condition

  • Items are folded and repacked as best as possible

This helps support our circular, low-waste ethos.

Return Window

You have 90 days from the date of delivery to begin a return.
During this pre-Christmas period, all returns remain free.

Exchanges

Our instant store credit option makes exchanges fast and effortless.
Simply choose “Store Credit”, and you can reorder right away using your digital gift card.

Where to Return

All returns should be sent using the pre-paid Royal Mail label you receive after approval. Please do not send items back without an authorised return label.

Questions?

We’re here to help.
Email us at returns@swingmor.co.uk and we’ll get back to you promptly.